Privacy Policy
Your privacy matters to us. Learn how we protect and handle your personal information.
Introduction
brytholanqen ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website brytholanqen.com or use our financial planning services.
This policy applies to all users of our services within the United Kingdom and complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By using our services, you consent to the data practices described in this policy.
Information We Collect
Personal Information
We collect information you provide directly to us, including:
- Name, email address, phone number, and postal address
- Financial information necessary for our planning services
- Employment details and income information when relevant to our services
- Investment preferences and financial goals
- Communication preferences and feedback
Technical Information
When you visit our website, we automatically collect certain information about your device and usage patterns:
- IP address, browser type, and operating system
- Pages viewed, time spent on pages, and navigation patterns
- Referral sources and search terms used to find our website
- Device identifiers and mobile network information
How We Use Your Information
| Purpose | Legal Basis | Data Types |
|---|---|---|
| Providing financial planning services | Contract performance | Personal and financial information |
| Customer support and communication | Legitimate interest | Contact details and service history |
| Website improvement and analytics | Legitimate interest | Technical and usage data |
| Marketing communications (with consent) | Consent | Contact information and preferences |
| Legal compliance and fraud prevention | Legal obligation | All relevant personal data |
Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:
Service Providers
We work with trusted third-party service providers who assist us in operating our website and delivering our services. These providers are contractually bound to maintain the confidentiality of your information and use it only for the purposes we specify.
Legal Requirements
We may disclose your information when required by law, regulation, or legal process, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
Your Rights Under UK GDPR
As a UK resident, you have several rights regarding your personal data:
Right of Access
You can request a copy of the personal data we hold about you and information about how we process it.
Right to Rectification
You can ask us to correct any inaccurate or incomplete personal data we have about you.
Right to Erasure
In certain circumstances, you can request that we delete your personal data from our systems.
Right to Restrict Processing
You can ask us to limit how we use your personal data in specific situations.
Right to Data Portability
You can request that we provide your data in a structured, machine-readable format for transfer to another service.
Right to Object
You can object to our processing of your personal data for marketing purposes or legitimate interests.
To exercise any of these rights, please contact us using the information provided below. We will respond to your request within one month of receipt.
Data Security and Retention
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security measures include:
- Encryption of data in transit and at rest using industry-standard protocols
- Regular security assessments and vulnerability testing
- Access controls and authentication procedures for our staff
- Secure data centres with physical and environmental protections
- Regular backups and disaster recovery procedures
Data Retention Periods
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected:
- Active customer data: For the duration of our relationship plus 7 years for regulatory compliance
- Marketing communications: Until you unsubscribe or withdraw consent
- Website analytics: 26 months from collection
- Legal compliance records: As required by applicable laws and regulations
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website performance. We use both essential cookies necessary for website functionality and optional cookies for analytics and marketing purposes.
You can control cookie preferences through your browser settings. However, disabling essential cookies may affect certain website functions. For detailed information about our cookie practices, please refer to our separate Cookie Policy.
International Transfers
While we primarily process your data within the UK, some of our service providers may be located outside the UK. When we transfer your data internationally, we ensure adequate protection through:
- European Commission adequacy decisions for certain countries
- Standard Contractual Clauses approved by the UK authorities
- Binding corporate rules for multinational service providers
- Other legally recognised transfer mechanisms as appropriate
Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately so we can delete such information from our records.
Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. For significant changes, we may also send you direct notification via email.
We encourage you to review this privacy policy periodically to stay informed about how we protect your information. Your continued use of our services after any changes indicates your acceptance of the updated policy.
Complaints and Regulatory Authority
If you have concerns about how we handle your personal data, please contact us first so we can address your concerns. If you remain dissatisfied, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection supervisory authority.
ICO Contact Information: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF. Phone: 0303 123 1113. Website: ico.org.uk
Contact Us About Privacy
If you have questions about this privacy policy or wish to exercise your data protection rights, please contact us:
Email: info@brytholanqen.com
Phone: +441159870319
Address: 7 The Colonnades, Albert Dock, Liverpool L3 4AA, United Kingdom
We aim to respond to all privacy-related inquiries within 48 hours during business days.